Rules Of The Hotel Nawigator

§1 Subject of the Rules

  1. The Rules define the policy of providing services, liability and staying at the Hotel and are an integral part of the contract concluded by signing of the registration card, as well as by making a reservation or payment of the advance or the whole amount due for the stay in the Hotel.
  2. By doing so, the Guest acknowledges that he has acquainted and accepts the Rules.
  3. The Rules apply to all Guests staying at the Hotel Nawigator.
  4. The Rules are available for inspection at the hotel's Reception, in each hotel room, and on the website:

§2 Hotel Day

  1. The hotel room is rented for hotel days.
  2. Check-in time is from 4.00 PM and check-out time is to 12.00 PM the following day.
  3. A request for extending the stay should be reported by the Guest at the Reception as soon as possible. Extension of the hotel day can only occur if the room is available, free of charge until 2 PM. The Hotel may not take into account the request for extending the stay if all accommodation (rooms) is sold out or if the Guest does not comply with the Rules in force.

§3 Reservation and Check-In

  1. The basis for checking in the Guest is presenting the photo ID to the Reception staff and signing the registration card.
  2. The Guest cannot transfer his/her room to third parties, even if the period of a paid-up stay has not expired.
  3. Persons not checked in the Hotel can stay in a hotel room from 7 AM until 10 PM.
  4. The Hotel may refuse to accept a Guest who has grossly violated the Rules during his/hers previous stay, in particular by causing damage to the property of the Hotel or property of other Guests, damage to person of a Guest, staff of the Hotel or other persons staying at the Hotel.
  5. The Hotel reserves the right to pre-authorize a credit card or to collect a cash deposit in the amount of the charge for the entire stay, at the time of check-in.
  6. The reservation is guaranteed if a 30% prepayment is made within 7 days of booking. No advance payment may result in cancellation.
  7. Cancellations can only be made in writing. In case of resignation, the Guest will be charged the following costs:
    • 50% of the advance payment - resignation up to 30 days before arrival
    • 75% of the advance payment - resignation up to 14 days before arrival
    • 100% of the advance payment - resignation up to 7 days before arrival
  8. If the stay of the Guest at the Hotel was planned for peak season days, the Hotel will be entitled to charge the entire stay.
  9. In case of cancellation of the stay during the hotel day, the Hotel does not refund the fee for the hotel day.

§4 Services

  1. The Hotel provides its services according to its category and standard.
  2. In the case of objections regarding the quality of service, the Guest is asked  to report them promptly to the Reception, which will enable the staff to improve the standard of the service provided.
  3. The Hotel is obliged to provide its Guests with:
    • conditions for full and comfortable leisure,
    • safety of the stay, including the Guests' information secrecy,
    • professional and courteous service,
    • cleaning the room and performing necessary repairs of the equipment in the absence of the Guest, and in his or her presence, only when he or she expresses such a request.
  4. In addition, on request, the Hotel provides the following free services:
    • provision of information on the stay and travel,
    • wake-up call at the appointed hour,
    • storing money and valuables in the hotel deposit during the Guest's stay at the Hotel, subject to § 6 para. 4 of the Rules,
    • storing luggage of the Guest,
    • ordering a taxi.

§5 Liabilities of Guests

  1. Children under the age of 12 should be kept under the supervision of legal guardians. The legal guardians are liable for any damage caused by the children.
  2. The Guest is fully financially responsible for any damage or destruction of hotel items, equipment and technical devices, which have arisen from his or her fault or the fault of his or her visitors. The Hotel reserves the right to charge the Guest's credit card for any damages caused, upon his or her departure.
  3. In the event of a breach of the Rules, the Hotel may refuse to provide services to the breacher. Such person is obliged to immediately respond to the demands of the Hotel, settle the amount due for previous services, pay for the possible damage and to leave the Hotel.
  4. Every time the visitor leaves the room, for safety reasons, he or she should turn off the TV, turn off the light, turn off the taps and lock the door.
  5. The Hotel has the statutory right of pledge on items brought by the Guest to the Hotel in the event of delay in payment for the stay or no payment for services rendered.
  6. The hotel Guest is obliged to observe the fire regulations in force at the Hotel.

§6 Responsibility of the Hotel

  1. The Hotel is responsible for loss or damage to property brought by individuals using its services to the extent defined in the Civil Code.
  2. The Guest must inform the hotel Reception about the damage immediately after it has been discovered.
  3. The Hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value only if these items have been left for safekeeping in the deposit of the Hotel.
  4. The Hotel reserves the right to refuse to accept high value items, large sums of money, items that threaten safety and large items that cannot be kept in the hotel deposit.
  5. The Hotel is not liable for damage or loss of the car or other vehicle belonging to the Guest, objects left in it and live animals, regardless of whether the vehicles have been parked in the hotel car park or outside the hotel premises.
  6. The Hotel has liability insurance at the car park, for vehicles using it. To use this insurance, the Guest has to provide his or vehicle registration number at checking in. 

§7 Return of Left Items

  1. Personal items left in the hotel room by the Guest will be returned to the address indicated by the Guest at his or her cost.
  2. If the Hotel does receive the instruction of return from the Guest, the Hotel will keep the above items at the expense of the owner for a period of three months, and after that period these items will be passed to the Hotel. Food products will be stored for 24 hours.

§8 Lights-Out Period

There is a lights-out period from 10 PM to 6 AM in the Hotel.

§9 Complaints

  1. The Guests are entitled to make complaints if they notice weaknesses in the quality of service provided.
  2. All complaints are taken by the Reception.
  3. A complaint should be made immediately after noticing the shortcoming of service provided.

§10 Additional Provisions

  1. The Hotel does not accept pets. The exception are the "dogs on duty" - they may stay at the Hotel, if the owner presents the appropriate certificate. However, the owner of the pet is obliged to keep it in such a way that it does not endanger other Guests or staff. The Guest is obliged to remove any impurities left by the pet at the Hotel.
  2. In the Hotel and its immediate surroundings it is strictly forbidden to smoke outside the areas designated for this purpose.
  3. In the hotel rooms, the Guest cannot store dangerous goods - weapons and ammunition, flammable, explosive and illumination materials.
  4. The Guest agrees to store and process his or her personal data in accordance to the Personal Data Protection Act (Journal of Laws from 2002 item 101 item 926 as amended) by Hotel Nawigator Thermaleo Plus Sp. z o.o. with its registered office in Warsaw, ul. Foksal 18, for the purposes necessary for the Guest's stay in the Hotel and use of other services provided by the Hotel. The Guest has the right to access and correct his or her personal data.
  5. It is prohibited to conduct personal or door-to-door selling at the Hotel.
  6. It is prohibited to make excessive noise at the Hotel, to cause unpleasant smells or other things that disturb, hurt or irritate other Guests of the Hotel.
  7. The Guests are not allowed to make any changes to the hotel rooms or their furnishings except for a slight change of furniture and equipment setting, without compromising their functionality and safety of use.

§11 Protection of Personal Data and Privacy

Pursuant to Article 13 Clause 1 and Clause 2 of the personal data processing regulation 2016/679 of 27 April 2016 [GDPR], please note that:

  1. The administrator of your personal data is: Thermaleo Plus Sp. z o.o. with the office in Warsaw, ul. Bartoszewicza 3/30, 00-337 Warszawa.
  2. The Data Protection Officer of Thermaleo Plus may be contacted by email at: This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. Your personal data will be processed for the purpose of conclusion and carrying out of the contract for providing hotel services. Moreover, the objective of personal data processing is: assertion of claims, if any, or protection against such claims, documentation of the service for tax purposes. The administrator processes also personal data of the guests collected by the monitoring services to ensure safety.
    If a guest expressed consent for processing data for the purpose of receiving the Thermaleo Plus – Szczawnica newsletter, the administrator processes personal data for this purpose.
  4. The legal basis for personal data processing is the contract for provision of hotel services on the basis of Article 6.1b) GDPR, in case of asserting of claims and monitoring – the justified objective of the data administrator under Article 6.1f), in case of fulfilling tax obligations – the regulation of the law under Article 6.1c) GDPR.
    The legal basis for guest data processing for sending the Thermaleo Plus-Szczawnica newsletter is the consent of the guest under Article 6.1a) GDPR. This consent may be withdrawn at any time, which does not affect the validity of the processing which took place before the withdrawal of consent.
  5. The administrator provides personal data to the following categories of entities: the companies providing IT support services and providing software, transport and taxi companies in the situation of ordering transport or courier package by the guest, legal agencies providing legal counselling and court representation services.
  6. Your personal data will be stored in case of: the data acquired in connection to the conclusion of a contract for providing hotel services – for the time equal to the limitation period for tax or civil law claims, whichever occurs last; the data acquired under a consent for the transmission of the newsletter – for the period of validity of the consent expressed for this purpose; the data acquired in connection with monitoring – for 14 days of the date of fixing, and then erased permanently.
  7. You are entitled to access the content of your data and to correct them, delete, restrict processing, transfer the data and file objection against processing by contacting: This email address is being protected from spambots. You need JavaScript enabled to view it.
  8. You are entitled to file complaint with the supervisory body, which is: the President of the Bureau for Protection of Personal Data.
  9. The administrator does not intend to transfer personal data outside of the EAA.
  10. Providing personal data by you, in the scope of the first and last name and address of residence or the number and series of the document of identity is voluntary, however it is necessary to conclude the hotel services contract.
  11. If your personal data are made available through a booking portal, a travel agency, corporate clients or other intermediaries, the information about the scope of your personal data processed may be obtained at the reception desk of the hotel or by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.
  12. Your personal data are not subject to automated decision making, including profiling.


© 2016 Thermaleo Plus Sp. z o.o. - All rights reserved

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